Terms and Conditions

Terms and Conditions – catsy.be

Effective date: 08/02/2025

These terms and conditions outline the rules and guidelines for using our website and webshop, as well as purchasing artworks and merchandise from us.

By accessing this website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. Who we are

Catsy is a Belgian-based art brand creating and selling original artworks, customized pieces, and art merchandise.

Website: https://www.catsy.be
Email: art@catsy.be
Company address: Berchemlei 103, 2140 Antwerp

2. Products and availability

All artworks are created or curated by Catsy. While we strive to keep our stock and descriptions accurate, availability may vary. Some works are custom-made or personalized, which affects delivery time and return rights (see below).

3. Prices and payment

All prices are listed in EUR and include VAT unless stated otherwise.
Payments are processed securely through approved payment providers. Orders are confirmed only after payment has been received.

4. Shipping and delivery

We deliver worldwide. Shipping costs are calculated at checkout and depend on destination, size, and weight.
Estimated delivery times are provided for reference only. Delays may occur due to third-party shipping providers.

5. Return policy

5.1 Personalized or custom artworks

Because many artworks are customized or made to order, these items cannot be returned or refunded unless damaged upon delivery or defective.
By placing an order, you agree to this condition.

5.2 Viewing before purchase

If you wish to view an artwork in person before purchase, this is possible by appointment only. Contact us at art@catsy.be to schedule a visit.

5.3 Other items

Non-personalized items (e.g. prints, merchandise) may be returned within 14 days of delivery, in their original condition and packaging. Return shipping is at the buyer's expense.

6. Intellectual property

All content, designs, artworks and images on this website are protected by copyright and intellectual property laws.
You may not reproduce, distribute, or commercially exploit any content without prior written permission from Catsy.

7. Liability

Catsy cannot be held liable for any indirect damages, loss of data, or loss of profits resulting from the use of the website or products.

8. Force majeure

We are not responsible for any delay or failure caused by events beyond our reasonable control, including natural disasters, war, strikes, pandemics, or supply chain disruptions.

9. Applicable law

These terms are governed by Belgian law. Any dispute arising shall fall under the jurisdiction of the courts of Antwerp.

10. Contact

For questions about these terms, email us at art@catsy.be.